Important! Live Life Well Incentive information

Dear State of Montana Benefit Plan Members,

If you want to earn your full Live Life Well Incentive, you must self-report your Next Steps Activity and/or Nicotine Free Alternative (if it applies) by October 31, 2016 at www.myactivehealth.com/som.

We know many members have had trouble reporting their Incentive information.

Please carefully read the Steps and Troubleshooting below to be sure you have correctly reported your information.

Steps:

1. Log into www.myactivehealth.com/som.
2. Click “My Rewards.”
3. Scroll down to “Next Steps Activity.”
   
4. Click “Work On It.”
   1. If it says, “Result,” you’ve already reported your activity and do not need to do anything else.
5. Click the box of the Next Steps activity you completed under the “Report Activity” column.
   1. You must self-report in the Next Steps Activity Section even if you completed the Governor’s Stay Active Challenge, Strive For Five, Healthy Bingo or the Holiday Challenge and those sections say, “Completed.”
   2. If you had no At-Risk levels and completed Strive For Five, Healthy Bingo or the Holiday Challenge select “Other Live Life Well Challenges” at the bottom of the list.
6. Click “Save.”

Troubleshooting:

• For assistance with the www.myactivehealth.com/som portal, call (855) 206-1302.
• Once you save your activity, your Reward progress and dollar amount at the top may not look correct right away.
• If your health screening is showing in the portal, it can take up to 72 hours to update.
• It can take up to a month for your State-sponsored health screening to show in the portal.
  • If it’s been more than a month and your health screening and/or Nicotine Free status aren’t appearing correctly, please email livelifewell@mt.gov.  
  • If you have a State-sponsored health screening through Care Here between November 1, 2015 and October 31, 2016, you WILL get credit for it even if it doesn’t show correctly in the portal.
• Do not wait for your health screening to show in the portal. SELF REPORT your Next Steps Activity now! Your Next Steps Activity and/or Nicotine Free Alternative will be saved and will update automatically when your screening is in the system.
• You cannot uncheck a Next Step Activity selection once you’ve saved it. It is ok to report more than one activity.

 

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State of Montana Wellness Programs. 

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livelifewell@mt.gov  

(406) 444-7462

(800) 287-8266

(406) 444-1421 (TTY)